Are you paying too much? Do you know about the Scanner Price Accuracy Voluntary Code -- Code of practice?

Are you aware of the Scanning Code of Practice for Scanner Price Accuracy? If you don't know about this, then you may be paying too much for some of your store purchases.

Key Features of the Code

The Item Free Scanner Policy – The Retailers’ Promise of Price Accuracy.

If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

What does the Code cover?

The Code covers all scanned merchandise at participating retail outlets where this sign is displayed at the store entrance or checkout.

Scanning Code of Practice

If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

What is a non-price ticketed item?

A non-price ticketed item is any bar coded merchandise that does not have a price affixed to the merchandise.

What happens if two or more identical non-price ticketed items are incorrectly scanned?

Customers are entitled to the first item free (up to a maximum of $10) and the subsequent item(s) at the correct price.

How can I claim my refund?

Cashiers are authorized to implement the Item Free Scanner Policy.
If you are not satisfied with the cashier’s decision, you may speak to the store manager or supervisor.
If you are still dissatisfied with the outcome, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599 (toll free).
Your complaints and concerns will be addressed with the retailer, and you will be notified of the outcome.

Where can I get more information about the Code?

You may obtain a copy of the Code from the Competition Bureau’s web site at http://www.competitionbureau.gc.ca/.

You may also visit the web sites of the participating retail associations at:

• Retail Council of Canada
  http://www.retailcouncil.org/
• Canadian Association of Chain Drug Stores
  http://www.cacds.com/
• Canadian Federation of Independent Grocers
  http://www.cfig.ca/
• Canadian Council of Grocery Distributors
  http://www.ccgd.ca/

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